Troubleshooting
Common errors
| Specification | Possible solution |
|---|---|
| Username/password error | Enter your username in full: kullanici@aku.edu.tror tc_no@aku.edu.tr. |
| Certificate warning | Use CAT/geteduroam instead of manual installation. |
| Connecting but no internet | Delete the old profile, restart the device, and reinstall the profile. |
| AKÜ does not appear in the institution list | Type Afyon Kocatepeinto the search field; if no results appear, contact BİDB. |
| I can't connect at another university | First, verify that your account is working on the AKÜ campus. |
Support
If the issue persists, please include the following information in your support request:
- Device brand and model
- Operating system and version
- Your campus, building, and floor
- Methods used: CAT, geteduroam, or manual installation
- Error message displayed on the screen
- Your username
Important Notice
Do not share your password via email, phone, or in a support request.