Troubleshooting
Common Issues
| Symptom | Possible solution |
|---|---|
| Username/password error | Enter the full username, such as user@aku.edu.tr or national_id@aku.edu.tr. |
| Certificate warning | Use CAT/geteduroam instead of manual setup. |
| Connected but no internet | Remove the old profile, restart the device, and reinstall the profile. |
| AKU does not appear in the institution list | Search for Afyon Kocatepe; if no result appears, contact IT support. |
| Cannot connect at another university | First verify that your AKU account works on an AKU campus. |
Support
If the issue continues, include the following information in your support request:
- Device brand and model
- Operating system and version
- Campus, building, and floor
- Setup method: CAT, geteduroam, or manual setup
- Error message shown on screen
- Username
Do not share your password by e-mail, phone, or support request.